Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of MacOS X and the best methods for effectively supporting users of MacOS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs for general productivity or creative design
• Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn

• The troubleshooting process and how to become more efficient with available tools and resources
• Mac OS X 10.7 features in depth, including how to find additional information
• How to prepare for Apple Certified Support Professional certification

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

• Basic Mac OS X knowledge
• Basic troubleshooting experience

To book onto the course you can press the ‘Book online’ button.

For more information on our next available course, please refer to the training page here to download the training schedule.